Refund & Return Policy
At Canter & Crest, each piece is selected or produced with care. Most products ship directly from the brand partner that makes them. Some are made to order. Return eligibility depends on the issue, as described below.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us at support@canterandcrest.com within 14 days after delivery. Include your order number, a brief description of the issue, and clear photographs of the item and packaging. Requests made after 14 days cannot be accepted.
We will acknowledge your request within five business days after receiving the information we need. Most items ship directly from the brand partner that makes them. A claim on a partner-fulfilled item is submitted to that partner and decided by that partner under its own returns process. Approval is at the partner’s discretion. We submit the claim, follow it, and tell you the outcome.
If the brand partner approves the claim, you will receive a replacement or a refund, as appropriate. If the brand partner declines the claim, we will tell you the reason given. Canter & Crest cannot require a brand partner to accept a return.
If the item needs to come back, you will receive instructions by email. Items return directly to the brand partner that shipped them. Please do not send any item to Canter & Crest.
Refunds are issued to your original payment method once the brand partner confirms receipt of the returned item and approves the refund. Posting time after that depends on your bank. Replacement items follow the applicable production and shipping timelines.
Items not eligible for return
Except for items that arrive damaged, defective, or incorrect, we do not accept returns or exchanges for:
- Incorrect sizing selected by the customer
- Buyer’s remorse or change of mind
- Minor variations in color, texture, or placement inherent to made-to-order production
- Digital products or downloadable items
Please review sizing details and product descriptions carefully before placing your order.
Partner-fulfilled products
Most items ship directly from our brand partners. Shipping timelines and packaging may vary, and items in one order may ship separately.
Returns and refunds on partner-fulfilled items are subject to the acceptance of the brand partner that shipped the item, under that partner’s own returns process. Canter & Crest submits and follows the claim and reports the outcome to you. We do not control the partner’s decision and cannot require a partner to accept a return.
Items purchased on a partner’s website
Some listings are marked as affiliate listings and take you to a partner’s website to complete your purchase. Those purchases are made with the partner, not with Canter & Crest. The partner’s own return policy applies, and the partner handles returns and refunds directly.
Nothing in this policy limits any right you have under applicable law that cannot be waived.
For help with an order, contact us at support@canterandcrest.com or through our Contact Us page.