Return & Refund Policy

At Canter & Crest, each piece is selected or produced with care and intention. Due to the nature of made-to-order, partner-fulfilled, and digital products, certain items may be subject to different fulfillment and return conditions.

Eligible Issues

We gladly assist with orders involving:

·      Damaged items

·      Defective products

·      Incorrect items received

To request assistance, please contact us within 14 days of delivery at support@canterandcrest.com and include:

·      Your order number

·      A brief description of the issue

·      Clear photographs of the item and packaging

If approved, a replacement or appropriate resolution will be provided at no additional cost.

Non-Returnable Items

We do not accept returns or exchanges for:

·      Incorrect sizing selections

·      Buyer’s remorse

·      Minor variations in color, texture, or placement inherent to made-to-order production

·      Digital products or downloadable items

We encourage customers to review sizing details and product descriptions carefully prior to purchase.

Partner-Fulfilled Products

Select items offered through Canter & Crest are fulfilled directly by carefully selected brand partners.

For partner-fulfilled items:

·      Shipping timelines and packaging may vary

·      Certain products may ship separately

·      Return eligibility may vary by brand partner

If you need assistance with a partner-fulfilled order, please contact us directly at support@canterandcrest.com and we will assist you whenever possible.