Refund and Return Policy

 

At Canter & Crest, each piece is selected or produced with care and intention. Because our products are fulfilled by partner brands or made to order, certain items are subject to specific return conditions, set out below.

Eligible Issues

We gladly assist with orders involving:

•     Damaged items

•     Defective products

•     Incorrect items received

To request assistance, please contact us within 14 days of delivery at support@canterandcrest.com and include:

•     Your order number

•     A brief description of the issue

•     Clear photographs of the item and packaging

If approved, a replacement or appropriate resolution will be provided at no additional cost. Approved resolutions are issued within five (5) business days of approval, and replacement items follow standard production and shipping timelines.

Non-Returnable Items

Because our products are fulfilled by partner brands or made to order, we do not accept returns or exchanges for:

•     Incorrect sizing selections

•     Buyer’s remorse or change of mind

•     Minor variations in color, texture, or placement inherent to made-to-order production

•     Digital products or downloadable items

We encourage customers to review sizing details and product descriptions carefully prior to purchase.

Partner-Fulfilled Products

Most items offered through Canter & Crest are fulfilled directly by carefully selected brand partners. For these items:

•     Shipping timelines and packaging may vary

•     Certain products may ship separately

•     Made-to-order and print-on-demand items follow the damage, defect, and incorrect-item terms described above and are not eligible for return based on sizing or buyer’s remorse

If you need assistance with any order, please contact us through the "Contact Us" link and we will help whenever possible.